OPERATIONAL DIRECTION
A single direction for how everything runs.We direct the day-to-day operation of the development and hold an overall view of its service, staff, suppliers and standards.
Start a private conversation →Private service · Spain and international
Residential Concierge and Community Management
One operator. Every part working together.
The Luxury Butler provides residential concierge services and directs the running of private residential developments, gated communities and buildings where the level of service is part of the property's value.
Operations, staff, access control, maintenance, suppliers and reporting come under a single direction, so the board and the residents deal with one point of contact instead of eight.
A development is judged on its worst day, not its best. Our work is to make sure that day does not come.
A development that runs well feels different from the entrance.
OPERATIONS
One direction for the whole service.
ACCESS
Privacy begins at the gate.
SUPPLIERS
One standard for every contractor.
REPORTING
Clear information for better decisions.
The world of the development
Ten elements. One community.
From operational direction to reporting to the board, every part of the service under a single criterion.
A development is not a building with services: it is a service that happens to have a building.
RESIDENT RELATIONS
The residential experience begins with how residents are treated.We define and oversee how residents are received and attended to, from the front desk to any request or complaint.
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ACCESS CONTROL
Privacy begins at the gate.We coordinate access procedures for residents, guests, staff and deliveries, with the discretion the community expects.
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MAINTENANCE AND COMMON AREAS
Good working order has to be constant.We coordinate the maintenance of common areas, installations, gardens, pools and everything shared by the community.
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INCIDENTS AND EMERGENCIES
Resolving quickly is a form of service too.We establish response procedures for incidents and emergencies, and coordinate the professionals each situation requires.
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SUPPLIERS AND CONTRACTORS
One standard for every supplier.We select, coordinate and oversee the contractors and suppliers the development works with, and hold them to the same level.
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TECHNOLOGY AND OPERATIONAL CONTROL
Technology should ease the service, not complicate it.We coordinate the systems that support the operation: access, surveillance, communication and incident records.
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SERVICES FOR OWNERS AND RESIDENTS
Everyday life is part of the service too.We coordinate the services residents may need within the development, from deliveries to personal requests.
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PROTOCOLS AND STANDARDS
A consistent experience requires written procedure.We define the protocols that keep the service at the same level regardless of who is on duty.
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REPORTING AND GOVERNANCE
Clear information leads to better decisions.We report to the board or the administrator with the frequency and the detail agreed, without unnecessary noise.
Start a private conversation →Our method
One development.
One direction.
We audit
We look at how the development runs today and where the service breaks down.
We design
We define the standard, the procedures, the roles and the budget.
We implement
We put the structure in place and train whoever will hold it.
We coordinate
We direct the operation, the staff and the suppliers.
We oversee
We check that the standard is being met, not merely written down.
We report
We give the board the information it needs to decide.
Already know what you need?
Write to us and we will look at it.Discuss a project →Message on WhatsAppA development can have every service.
What sets it apart is that all of them work, every day, without anyone having to ask.
Related services
WE ALSO TAKE CARE
OF THIS.
FIVE RELATED AREAS. One point of contact.
One request tends to open another. When that happens, there is no need to explain the context again or find someone new: the information, the suppliers and the standard are already in place.
ONE POINT OF CONTACT
The board speaks to one person, not to eight suppliers.
WRITTEN STANDARD
The service does not depend on who happens to be on shift.
EVIDENCE, NOT IMPRESSIONS
Decisions are taken on reported data, not on complaints.
Frequently asked questions
Is this the same as property management?
No. Property administration handles the community's legal and accounting side. We direct the service: access, common areas, suppliers, protocols and reporting.
Do you work with the board or with individual owners?
With both. We can direct the service for the whole community or look after one owner within it, depending on the commission.
What reporting do owners receive?
Periodic reports on incidents, suppliers, maintenance and access, at the level of detail the community decides.
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Your development deserves direction to match.
Tell us how the development runs today, how many homes it has and what is not working. From there we will define the right scope.
Tell us what you need resolved. You do not need to identify the exact service; describe the outcome you need and we will guide the enquiry privately.
Or directly, if you prefer
Before you decideIntegrated service for private residential communities
See all guides →We have written a guide on this. No sales pitch: what to define before you start and how to recognise a serious service.